Questions, answered

The things people ask us most.

How long does shipping take?

Orders are processed within 1 to 3 business days. Delivery takes 3 to 12 business days in the US (items from our US warehouses often arrive sooner) and 7 to 12 business days in Canada, all with tracking.

How much is shipping?

Shipping is a flat $4.99 for smaller items, or $9.99 when your order includes a larger item. It is free on orders of $100 USD or more, in both the US and Canada.

Where do you ship?

We ship to all 50 US states and all Canadian provinces and territories. We do not ship to P.O. boxes, APO/FPO addresses or other countries yet. Canadian orders may be subject to import duties or taxes collected on delivery.

Will I get a tracking number?

Yes. You will get a tracking link by email as soon as your order ships.

What is your return policy?

All sales are final, so we do not accept returns for change of mind. If your item arrives damaged, defective or wrong, email us within 7 days of delivery with photos and we will send a free replacement or a full refund. You can cancel within 12 hours of ordering.

How do the bundle offers work?

Mix and match any items: buy 2 and save 10%, buy 3 and save 15%, or buy 4 and the 4th is free (25% off). The discount applies automatically in your cart. The bamboo breakfast tray has its own deal: buy 2 and save 10%.

Are your baby and pet products safe?

Each product page lists materials, sizes and age guidance. Always follow the care and age instructions, and check items before every use.

How do I reach you?

Use the contact page, email info@clutchessentials.com, or call or text (202) 810-2491. We reply within one business day.

Still need help?

Contact us