Refund policy

Last updated: October 23, 2026

All sales are final

Because every order is quality-checked before it ships, we do not accept returns or exchanges for change of mind, wrong size or color chosen, or items no longer wanted. Please check product details and sizing before ordering, and email info@clutchessentials.com with any questions before you buy.

Damaged, defective or wrong items

If your item arrives damaged or defective, or you received the wrong item, email info@clutchessentials.com within 7 days of delivery with your order number and clear photos or a short video of the problem. Once confirmed, we will send a free replacement or give you a full refund, including original shipping. You will not need to send the item back unless we ask, and if we do, we will cover the return shipping.

If a manufacturing defect (for example a broken seam, clasp or zipper) appears within 30 days of delivery under normal use, contact us and we will replace the item or refund it.

Lost or undelivered orders

If your order has not arrived within 20 business days of shipping, contact us and we will reship it or refund it. See our Shipping Policy for details.

Cancellations

You can cancel your order for a full refund within 12 hours of placing it by emailing info@clutchessentials.com. After that, your order may already be in processing and cannot be cancelled.